For airlines the focus is on
- Differentiation - owning a unique space
- Memorable customer experience that builds retention
- Outstanding service delivery
- Cost management - delivering extraordinary value cost effectively
Performa works globally with airlines on:
Strategy
Brand architecture
Service Strategy
Identity
Livery
Aircraft interiors
Check-in and ticket office
Terminal design
Lounge design
In-flight
Service innovation
Design of in-flight dining look and feel
Menu concepts
In-flight entertainment strategy
Ground
Innovation for the service environment - check-in, departure, transit and arrivals-systems, facilities and processes.
Ground staff advanced service training
People
Advanced service training
Service Mindset programmes
Service team leadership programmes
Trainer development programmes
Cabin services training
Galley management training
Recruitment of cabin crew