Shangri-La International
(1994 - 1996)
- Assistance with development of the group's corporate culture for head office and all thirty-one hotels
- Customer satisfaction strategy, all hotels
- Management training, all hotels
- Development of focused service training programme, all hotels
The Four Seasons - Singapore
(1994)
- Service culture development in preparation for opening
- Training for all management and staff before opening
The Regent Hotel - Bangkok
(1989 - 1993)
- Research and benchmarking
- Change management programme - new values and vision
- Development of service strategy
- Redesign of front office and restaurant service
- Management development
- Facilitator development
- Sales development
The Regent Hotel - Kuala Lumpur
(1992, 1993)
- Strategy for enhancement of the hotel's positioning
- Development of a new 'Butler' concept
- Advice on training and development
- Training of the sales team
Mandarin Oriental
(1980 - 1981)
- Design of service procedures for front office and restaurants
- Training of trainers to implement new procedures
- Development of sales teams